Return Policy

At Innerly, we are committed to providing high-quality products. If you receive an incorrect, damaged, defective, or different product from what you ordered, you may request a return or exchange under the following conditions.

1. Return Eligibility

A return or exchange may be requested if:

• You received the wrong product.
• The product arrived damaged or defective.
• The received product is different from the product ordered.

2. Return Period

• Please inform our Customer Support team immediately if you notice any issue while receiving the product.
• A return or exchange request must be submitted within 7 days of delivery.
• Requests submitted after 7 days will not be accepted.

3. Return Conditions

The product must be:

• Unused and unworn.
• In its original condition.
• Returned with all tags, packaging and accessories.
• Free from stains, damage, washing or signs of use.

4. Non-Returnable Products

Returns or exchanges will not be accepted for:

• Used or washed products.
• Products damaged due to customer negligence or misuse.
• Change-of-mind, colour preference or personal preference issues.

5. Return and Exchange Process

• Contact our Customer Support team.
• Provide your order number and clear photos or videos of the issue.
• After verification, an exchange, replacement or appropriate resolution will be provided.

Important: All return and exchange requests are subject to verification and approval by Innerly.

Thank you for choosing Innerly. Your satisfaction is our priority, and we are always here to assist you.